How do I place an international order?
Place your order as you normally would. Make sure to include your international billing address at the time of checkout. Your order total will not reflect shipping charges. This is because we will contact you to discuss shipping charges. If you are in accordance with the shipping fees, you card will be charged for the agreed upon shipping and charges and then your order will be processed.
How do I return an item?
Returns can be made at any of our locations or to our online warehouse. We gladly accept returns within 30 days of receipt of goods. Items must be accompanied by a sales receipt or packing slip, returned in new condition in their original, unopened packaging in order to receive a refund or store credit. Refunds will be given in the same form of payment as the original purchase. All furniture items will incur a 25% restocking fee and all other items will receive a full refund less a $15 restocking fee. Some products are considered special order items and unfortunately are not returnable.
For health and safety reasons, items such as maternity undergarments, diapering accessories, bathing accessories, breast pumps & accessories, diapers, wipes and formula are non-returnable. Shipping charges will not be refunded.
Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation along with the reason for your return
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.
Once your items are received by us, we will inspect the items and if they meet the above criteria we will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions.We recommend you use United Parcel Service or insured parcel post for return shipments.
If you wish to make a return to our online warehouse, please email rma@idealbaby.com or call 888-722-2944 to begin the return process.
Can I cancel my order?
We will be happy to cancel your order as long as it has not shipped from our warehouse. Once an order has shipped, we are unable to cancel it.
I have questions about my order, what can I do?
You can email us at orders@idealbaby.com or call us Monday-Friday 9am to 5pm at 888-722-2944.
Do you have any special promotions or offers?
Yes. You can visit our sale section for more information on items that have been reduced or are on sale. You can also click here to see our circular.
