How long will standard orders take?
How much does shipping cost?
What if I only get part of my order?
Do you ship outside the US?
Can you ship to a P.O. Box or APO/FPO address?
Are there shipping charges for electronic gift cards?
How do I create a baby shower registry?
How do I place an order from a Gift Registry?
If I create a registry at one of your locations, will it be available online?
Why are there items on my registry without a picture?
How do I add items to my registry?
How do I delete items on my registry?
Does Ideal Baby & Kids price match?
Does Ideal Baby & Kids accept manufacturer's coupons?
Does Ideal Baby & Kids offer layaway?
How can I locate an Ideal Baby & Kids store?
How do I place an international order?
How do I return an item?
For health and safety reasons, items such as maternity undergarments, diapering accessories, bathing accessories, breast pumps & accessories, diapers, wipes and formula are non-returnable. Shipping charges will not be refunded.Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation along with the reason for your return
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.
Once your items are received by us, we will inspect the items and if they meet the above criteria we will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions.We recommend you use United Parcel Service or insured parcel post for return shipments.
If you wish to make a return to our online warehouse, please email firstname.lastname@example.org or call 888-722-2944 to begin the return process.
Can I cancel my order?
I have questions about my order, what can I do?
Do you have any special promotions or offers?