To cancel an order, please call us at 888.722-2944. We apologize, but we are unable to cancel orders once shipped. Please read our return policy for more information.
RETURN POLICYIn Stock Items
Returns can be made at any of our locations or to our online
warehouse. We gladly accept returns within 30 days of receipt of goods.
Items must be accompanied by a sales receipt or packing slip, returned
in new condition, in their original, unopened packaging in order to
receive a refund or store credit. Refunds will be given in the same form
of payment as the original purchase.
All furniture items and certain special order items will incur a 25% restocking fee. All other items will receive a full refund less the actual shipping costs for the order. Some products are considered special order items and unfortunately are not returnable.
For health and safety reasons, items such as maternity undergarments, diapering accessories, bathing accessories, breast pumps & accessories, diapers, wipes and formula are non-returnable. Shipping charges will not be refunded.Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation along with the reason for your return.
Once your items are received by us, we will inspect the items and if they meet the above criteria we will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions.We recommend you use United Parcel Service or insured parcel post for return shipments.
If you wish to make a return to our online warehouse, please email [email protected] or call 888-722-2944 to begin the return process.
Damages on Special Order/ Furniture Items
All furniture items must be inspected upon delivery. If the carrier is still at your location when damages are noticed, make sure to note that the item(s) are being received in damaged condition. If the carrier has already left your location; immediately contact the carrier that delivered your items to report the situation.
All damaged claims must be reported to Ideal Baby & Kids within 48 hours of delivery from the carrier. Below is a list of what is needed to process your damaged claim:
- Details such as: Package condition, how it was received and description of the nature of the damage.
Pictures. If possible, take as many pictures reflecting the damage as
possible and email them with your claim to [email protected] make
sure to note your order number accordingly.
- DO NOT discard
any of the shipping box or packaging material. Without this, the
carrier will not pick-up the items to be returned.
- DO NOT discard any piece of the item (An inspection report on your claim will be necessary and any missing pieces will void the insurance policy).
- DO NOT simply ship any items back to idealbaby.com without first being notified. Taking this action may result in a denial of a damaged item claim per shipping carrier's claims guidelines.