Shipping/Return Policy

Most orders are processed and shipped via FedEx Ground. Orders must be received and your credit card authorized by 12:00 pm EST Monday through Friday, excluding holidays, or your order will not be processed until the next business day. Actual delivery times may vary depending on your shipping address but most shipments arrive within 3 to 8 business days using FedEx ground service. Once your order ships, you will receive an email confirmation with your FedEx tracking number. You can also check the status of your order in the MY ACCOUNT link on the home page or click here. Please note that all shipping and handling charges are estimated and in some instances additional charges may apply. For furniture orders where case pieces are fully assembled, these will be shipped via freight and are curbside delivery only.

If for any reason, an item is out of stock at the time you place your order you will be promptly notified via email.

Please note, that some items ship directly from the manufacturer and have additional transit times as noted on the item.

Idealbaby.com currently ships to the 48 contiguous states. Please use our International Checkout for orders to Alaska, Hawaii, and all other countries outside the United States.

Currently, we do not offer shipping services to APO, FPO, or PO Boxes.

Idealbaby.com reserves the right to hold any order for security review. If this is the case for your order, you will be notified within 2 business days.

If a package is refused, you will be charged a $10 refusal fee plus idealbaby.com’s actual shipping costs to and from your shipping address.

CANCELLATIONS

To cancel an order, please use the contact us section of our website to open a customer service ticket or call us at 786-331-7991. We apologize, but we are unable to cancel orders once shipped. Please read our return policy for more information.

RETURN POLICY

In Stock Items

Returns can be made at any of our locations or to our online warehouse. We gladly accept returns within 30 days of receipt of goods. Items must be accompanied by a sales receipt or packing slip, returned in new condition, in their original, unopened packaging in order to receive a refund or store credit. Refunds will be given in the same form of payment as the original purchase.

All furniture items and certain special order items will incur a 25% restocking fee. All other items will receive a full refund less the actual shipping costs for the order. Some products considered Special order items cannot be cancelled or returned once the item has been received.

For health and safety reasons, items such as maternity undergarments, diapering accessories, bathing accessories, breast pumps & accessories, nursing & feeding items such as bottles, nipples & other accessories, diapers, wipes and formula are non-returnable.

We do not accept returns on gift card purchases.

Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation along with the reason for your return.

Once your items are received by us, we will inspect the items and if they meet the above criteria we will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions.

Shipping charges will not be refunded. We recommend you use United Parcel Service or insured parcel post for return shipments.

If you wish to make a return to our online warehouse, please email [email protected] or call 786-331-7991 to begin the return process.

Damages on Special Order/ Furniture Items

All furniture items must be inspected upon delivery.  If the carrier is still at your location when damages are noticed, make sure to note that the item(s) are being received in damaged condition.  DO NOT REFUSE ANY SHIPMENTS due to damages.  This voids the insurance/warranty.  If the carrier has already left your location; immediately contact the carrier that delivered your items to report the situation.

All damaged claims must be reported to Ideal Baby & Kids within 48 hours of delivery from the carrier.  Below is a list of what is needed to process your damaged claim:

• Details such as: Package condition, how it was received and description of the nature of the damage.
• Take Pictures.  If possible, take as many pictures reflecting the damage and email them with your claim to [email protected]  make sure to note your order number accordingly. 
  
• DO NOT discard any of the shipping boxes or packaging material. Without this, the carrier will not pick-up the items to be returned. 
  
• DO NOT discard any piece of the item (An inspection report on your claim will be necessary and any missing pieces will void the insurance policy).
• DO NOT simply ship any items back to idealbaby.com without first being notified.  Taking this action may result in a denial of a damaged item claim per shipping carrier's claims guidelines.