Shipping & Return Policy

Shipping Speeds

  • Most in-stock items that ship via ground transportation will leave our warehouse within 1-2 business days.
  • Oversized items and most furniture typically take 5-10 business days to leave our warehouse via freight carrier.
  • Actual delivery times may vary depending on your shipping address but most shipments arrive within 3 to 8 business days.
  • Please note, that some items ship directly from the manufacturer and have additional transit times as noted on the item.
Once your order ships, you will receive an email confirmation with your tracking number. You can also check the status of your order in the MY ACCOUNT link on the home page or click here.

Shipping Information

  • Free shipping on orders over $39.99!
  • A flat shipping fee of $4.99 applies to orders under $39.99.
  • Please note that shipping estimates may vary and additional charges could apply in some cases.
  • Idealbaby.com currently ships to the 48 contiguous states. 
  • Currently, we do not offer shipping services to APO, FPO, or PO Boxes.

Furniture Delivery

  • Most furniture items require freight shipping due to their size. Freight shipping incurs a separate oversize fee and is not included in our free shipping offer.
  • Someone must be present to accept delivery of furniture shipments at the scheduled time. If you miss your scheduled appointment, you may be responsible for any redelivery fees.
  • Furniture deliveries are curbside only so make sure someone is able to lend a hand bringing those items inside.

Furniture Delivery and Damage Inspection

  • Inspect your furniture upon delivery. While the carrier is still present, thoroughly examine the packaging and furniture for any damages.
  • Do not refuse the shipment due to damage, as this voids your insurance/warranty.
  • Report damaged items immediately.
    • If the carrier is still there: Note the damage on the delivery receipt
    • If the carrier has left: Contact the carrier directly within 48 hours to report the situation.
  • File a damage claim with Ideal Baby & Kids.
    • Within 48 hours of delivery, report the damage to Ideal Baby & Kids at help@idealbaby.com.
    • Include the following information in your email:
      • Order number
      • Description of the packaging condition (opened, sealed, damaged, etc.)
      • Detailed description of the furniture damage
      • Photos of the damage (the more, the better)
  • Retain all packaging and furniture pieces.
    • Do not discard any shipping boxes, packaging materials, or damaged furniture pieces. The carrier may need these for inspection and potential return. Missing pieces or packaging can void your insurance claim.
  • Wait for instructions before returning furniture.
    • Do not return any damaged furniture without prior notification. We will provide instructions on the return process.

      By following these steps, you'll ensure a smooth resolution for any damaged furniture you receive.

      Important Shipping Information

      • We try our best to have a projected delivery timeframe listed on the product page.
      • Please note: Due to unforeseen circumstances, some deliveries may take longer than expected. We're working hard to get your packages out the door as quickly as possible, and appreciate your patience.
      • If for any reason, an item is out of stock at the time you place your order you will be promptly notified via email.

      Order Security

      • Idealbaby.com reserves the right to hold orders for security review. You'll be notified within 2 business days if this applies to your order.

      Order Cancellation

      • To cancel an order before it ships, use the "Contact Us" section on the website to submit a customer service ticket.
      • Unfortunately, cancellations are not possible once your order ships.

      Return Policy

      • You have 30 days from receiving your order to return most items.
      • Items must be in new, unopened condition with the original packaging and sales receipt/packing slip to qualify for a full refund (minus original shipping costs).
      • A 25% restocking fee applies to furniture and special order items. Some special order items cannot be returned at all.
      • Idealbaby.com recommends using insured parcel post for returns, as they are not liable for lost or damaged packages during return shipment.
      • Refunds are issued in the original form of payment.
      • Car seats, strollers, and travel systems cannot be returned once opened or used due to safety regulations. These items will then follow the manufacturer's warranty policy. We recommend carefully reviewing the product information and fit instructions before opening or using car seats and strollers.
      • If a shipment is refused, purchase price will be refunded less shipping charges.

      Non-Returnable Items

      • Gift card purchases
      • Maternity undergarments
      • Diapering accessories
      • Bathing accessories
      • Breast pumps & accessories
      • Nursing & feeding items (bottles, nipples, etc.)
      • Diapers
      • Wipes
      • Formula

      What to Do if Your Order Arrives Incorrectly

      • Incorrect Item or Missing Parts: If you receive an incorrect item or find missing parts, contact our help desk immediately via the contact us form or at help@idealbaby.com. They'll arrange a free replacement for you. Replacements shipping may vary depending on availability.
      • Damaged Items After Accepting Delivery: If you discover damaged items after accepting the package, contact us right away. Act Quickly! Most carriers only allow claims within 48 hours of delivery.
        • If replacements aren't available, the carrier will pick up the damaged item, and we'll send you a new one.
        • Please return all products in their original packaging.

      All returns must be shipped to:

      Idealbaby.com
      2005 NW 110 Ave
      Unit #2
      Miami, Fl 33172
      Attention: RETURNS

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